Nestled near the airport at 4647 University Center Drive, The Grove Las Vegas drives a robust delivery service that has sparked both acclaim and scrutiny. Operating 24/7 for walk-ins and offering same-day delivery daily from noon to 7 PM, it caters to a wide array of customer segments—medical, recreational, veterans, seniors, students, and more.
Delivery Experience: Speed & Reliability
What works:
- Numerous reviews on Weedmaps underscore the delivery’s “excellent, timely service—same day!” and highlight “friendly, prompt” drivers like “Gatti” and “Noelle,” who maintain strong communication with customers.
- Verified customer on Leafly dubbed it “Very Professional…straightforward ordering process online, combine that with dope products, and a friendly staff.”
What doesn’t:
- A few users report delays: one order placed around 3 PM on 4/20 only arrived the next day; another expressed frustration at a 5-hour radio silence.
- Delivery limitations: Nevada law prohibits hotel/casino deliveries, which has drawn criticism from customers in Henderson who couldn’t get orders to their residence.
Customer Service & Staff
Real pros:
- Trusted reviews from Yelp and Leafly praise the “great, friendly staff—very knowledgeable” with consistent 5‑star ratings.
- “TOMÁS is the best” and consistent shout-outs for “Joseph C.” reflect high staff impressions even during peak hours.
- Return customers appreciate familiarity: “it’s like Cheers—they know me.”
Occasional pitfalls:
- In-store, some customers caution newbies to ask targeted questions, since not all staff demonstrate equal strain knowledge.
Product Quality & Variety
Strengths:
- Weedmaps reviews report “good menu selection,” though some caution is warranted with older stock—check packaging dates.
- Leafly notes competitive pricing and a well-rounded catalogue: flower, edibles, pre-rolls, vapes, concentrates, tinctures, topicals, and CBD.
Critique:
- Isolated grievances include “very dry” flower and defective cartridges reported in customer comments.
- One Yelp reviewer complained about price gouging—“they’re selling eighths for the price of a half-ounce.”
Pricing & Deals
- The Grove maintains dynamic pricing with themed discounts (e.g., Wyld Wednesdays, Good Tide Thursdays, Night Owl deals) and offers generous discounts for loyalty tiers including veterans and students.
- Customers have lauded deals such as $1 prerolls with qualifying purchases, though occasional patrons view pricing as less competitive than local alternatives.
Overall Verdict
| Category | Rating |
|---|---|
| Delivery Speed & Communication | ⭐⭐⭐⭐½ |
| Customer Service | ⭐⭐⭐⭐⭐ |
| Product Variety & Quality | ⭐⭐⭐⭐ |
| Pricing & Promotions | ⭐⭐⭐⭐ |
The Grove’s delivery service combines convenience, professional staff, and solid product variety—earning it consistent high marks. However, minor hiccups such as occasional delivery delays, hotel exclusions, and mixed product reports suggest it’s not flawless.
Final Take
For Las Vegas users in accessible residential zones, The Grove offers a dependable, friendly delivery experience with enticing deals and a broad inventory. If you’re staying in a hotel, material reservations by state law apply—and delivery may not be feasible. Weigh the robust service and convenience against occasional delays or pricing nuances to determine if it aligns with your cannabis needs.